Terms of Use - GrandieGames App

1. About these Terms

Your use of the Grandie Games App (the “App”), hosted and maintained by GrandPad, Inc. (“GrandPad”, “We” or “Us”), and any information provided through the App are governed by these Terms of Use (“Terms”), and our Terms of Service and our Privacy Policy (incorporated herein by this reference and may be reviewed through the link above or in the footer on the main page of our website). These Terms apply to your download, access, and/or use of the App, whether on your computer, on a mobile device, or on any other device or platform. These Terms also apply to any other services that we may provide in relation to the App, such as customer support and community channels (we refer to all these services collectively as the “Services”). These Terms are a legal agreement and contain important information about your rights and obligations in relation to our Services.

1.1 If you do not agree to these Terms or any future updated version of them, you must not access and/or use, and must cease all access and/or use of, any of our Services. If any future update to these Terms requires any action from you in order to accept the updated Terms, then you may not be able to continue to use the Services until you have taken such action.

1.2 By clicking “Accept” on the App’s pop-up screen, or installation page, or by downloading, installing, accessing, or using the Services, you confirm that:

  1. You have read and understood these Terms and any other documents referred to herein, including without limitation our Privacy Policy and Terms of Service, and that you agree to be bound by these Terms.
  2. You are at least 13 years old, or else you must not use our Services. If you are the parent or guardian of a minor aged 13 or older, you are agreeing to these Terms on your behalf and on behalf of your minor(s) who you have authorized to use the Service pursuant to these Terms.

1.3 These Terms are made available via the app store or platform that you download our App from (such as the Apple App Store or Google Play Store).

  1. You agree to allow the Developer consent to send information on your behalf to Apple to process game related transactions. This may involve providing Apple with some personal data to assist with reviewing the user’s app refund request. 

1.4 YOU MUST BE AND HEREBY AFFIRM THAT YOU ARE AN ADULT OF THE LEGAL AGE OF MAJORITY IN YOUR COUNTRY OR STATE OF RESIDENCE. If you are under the legal age of majority and over the age of 13, your parent or legal guardian must consent to these Terms as set out in paragraph 1.2(b).

2. About accessing and using our Services

2.1 The specific game rules, scoring rules, controls, and guidelines for each game can be found within the App itself. Such rules, scoring rules, controls, and guidelines form part of these Terms and you agree that you will comply with them in respect of each individual game which you choose to access and/or play.

2.2 You are responsible for the internet connection and/or mobile charges that you may incur for accessing and/or using our Services. You should ask your mobile operator or internet service provider if you are unsure what these charges will be before you access and/or use our Services.

2.3 There may be times when our Services or any part of them are not available for technical or maintenance-related reasons, whether on a scheduled or unscheduled basis.

3. Accounts and Gameplay

3.1 When using our Services you may choose to, and in some instances, you will be required to, create an account with us (a “Grandie Account”). If you do create a Grandie Account with us, you agree that you will take all steps necessary to protect your login details and keep them secret. If you do not create a Grandie Account, your gameplay and any virtual content purchased or earned will not be accessible from any other device and will not be restored to a different device if you lose, damage, or change your device. You agree that you will not use another person or entity’s email address to create a Grandie Account or create more than one Grandie Account per platform.

3.2 You agree that you will not give your login details to anyone else or allow anyone else to use your login details or Grandie Account.

3.3 In these Terms, references to “login details” or “Grandie Account” include your login details and account for any social network or platform that you may allow our Services to interact with.

3.4 We will be entitled to assume that anyone logging into your Grandie Account using your login details is you and not anybody else. If you fail to keep your login details secret, or if you share your login details or Grandie Account with someone else (whether intentionally or unintentionally), you accept full responsibility for the consequences of this (including any unauthorized purchases) and agree to fully compensate us for any losses or harm that may result.

3.5 We will not be responsible to you for any loss that you suffer as a result of any other person accessing your Grandie Account and/or using our Services and we accept no responsibility for any losses or harm resulting from its unauthorized use, whether fraudulently or otherwise.

3.6 We reserve the right to delete your Grandie Account if no activity is conducted by you in relation to the Grandie Account for 180 or more days. In such an event, you may no longer be able to access and/or use any virtual currency and/or virtual goods associated with that Grandie Account and no refund will be offered to you in relation to the same.

3.7 You understand that if you delete your Grandie Account, or if we delete your Grandie Account in accordance with these Terms, you may lose access to any data previously associated with your Grandie Account (including, without limitation, your progress through our games and/or the level or score you have reached in our games and any virtual currency or virtual goods associated with your Grandie Account). We have no obligation to reinstate your Grandie Account or be liable for any loss of data if you delete your Grandie Account, or if we delete your Grandie Account in accordance with these Terms.

3.8 YOU ACKNOWLEDGE AND AGREE THAT YOU WILL HAVE NO OWNERSHIP OR OTHER PROPERTY INTEREST IN ANY GRANDIE ACCOUNT THAT YOU CREATE USING ANY OF OUR SERVICES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE MAY SUSPEND, TERMINATE, MODIFY OR DELETE ANY GRANDIE ACCOUNT AT ANY TIME FOR ANY REASON OR NO REASON, WITH OR WITHOUT NOTICE TO YOU.

3.9 Your Grandie Account is personal to you, and you are not entitled to transfer your Grandie Account to any other person.

4. Virtual Content

4.1 Our games may include virtual currencies such as coins or gems (“Virtual Currency”), items or services for use within our games (“Virtual Goods”), or a paid plan for Virtual Currency, Virtual Goods, or other in-game features (“Plan”). Virtual Goods, Virtual Currency, and Plans shall together be referred to in these Terms as “Virtual Content”. To benefit from or use some Virtual Content in our games, you may first have to reach a certain level or progress to a certain point. To the fullest extent permitted under applicable law, you agree that (once purchased) Virtual Content has no monetary value and can never be exchanged for real money, real goods, or real services from us or anyone else. You agree that Virtual Content is not transferable to anyone else and you will not transfer or attempt to transfer any Virtual Content to anyone else.

4.2 You do not own Virtual Content but instead, you purchase a limited personal revocable license to use them. To the fullest extent permitted under applicable law, any inclusion or balance of Virtual Content does not reflect any stored value.

4.3 Prices for all Virtual Content exclude all applicable taxes and telecommunication charges unless otherwise indicated. To the fullest extent required by law, you agree to pay any such applicable taxes and telecommunication charges in line with applicable law.

4.4 You agree that all sales by us to you of Virtual Currency and/or Virtual Goods are final, and that we will not refund any transaction once it has been made. Notwithstanding the foregoing, if you are resident in the European Economic Area, you have the right to withdraw from the purchase and the associated purchase terms (which may be set out by the applicable payment intermediary for the purchase, for example, Google or Apple) within fourteen (14) calendar days. However, as a resident in the European Economic Area, you agree that when you purchase Virtual Goods and/or Virtual Currency from us, you request immediate performance and that you understand this means you will lose your statutory right to withdraw from your purchase and the associated terms once you access and use the Virtual Goods and/or Virtual Currency.

4.5 If you do not connect your game on a device to a Grandie Account, we will not be able to restore any Virtual Content, or other data associated with your game to a different device if you lose, damage, or change that device. Accordingly, on a device which is not connected to your Grandie Account:

  1. Any risk of loss of Virtual Content which you purchase from us is transferred to you upon completion of the purchase as described in paragraph 4.1 above.
  2. Any risk of loss of Virtual Content that you receive from us without making a purchase is transferred to you at the time the Virtual Content is successfully credited to your account on our servers.
  3. Any risk of loss of other data associated with your gameplay (including, without limitation, your progress through the game, or the level or score you have reached in our games) is transferred to you immediately at the time such gameplay data is generated.

4.6 The data associated with Virtual Content (whether purchased by you using real money or otherwise credited or awarded to you) is synced between different devices only if you have connected your game to a Grandie Account. Accordingly, any risk of loss of this data is transferred to you (i) in the case of Virtual Content which you purchase from us, upon completion of the purchase as described in paragraph 4.1 above; and/or (ii) in other cases at the time the Virtual Content is credited or awarded to you.

4.7 We reserve the right to control, regulate, change, or remove any Virtual Content without any liability to you at any time, but if you have an active Plan such changes will only take effect following the end of the then-current Plan period, at which date your Plan will automatically terminate.

4.8 We may revise the pricing for Virtual Goods and Virtual Currency at any time. We may also revise the pricing for Plans offered through the Services with reasonable notice to you and in accordance with applicable law, but if you have an active Plan such changes will only take effect following the end of the then-current Plan period. When we give you notice, we will remind you that your continued use after the end of your then-current Plan period means that you accept the new Plan prices. To the maximum extent permitted by applicable law, if you don’t cancel before the price changes come into force, you will be deemed to have accepted those modifications.

4.9 We may limit the total amount of Virtual Content that may be purchased at any one time, and/or limit the total amount of Virtual Content that may be held in your account in the aggregate. You are only allowed to obtain Virtual Content from us or our authorized partners through the Services, and not in any other way.

4.10 Depending on your platform, any Virtual Content purchased may be subject to your platform provider’s terms of service and user agreement. Usage rights for each purchase may differ from item to item. If you are unsure about usage rights you should check with your platform or our customer support team before making a purchase. Unless otherwise shown, content available in any in-game store has the same age rating as the game.

4.11 Without limiting paragraphs 3.7, 3.8, 4.5, or 7.1, if we suspend or terminate your account in accordance with these Terms you may lose any Virtual Goods and/or Virtual Currency that you may have, and we will not compensate you for this loss or make any refund to you. If you have an active Plan at the date of termination, it will not auto-renew at the end of the then-current Plan period.

4.12 The charge for any Virtual Content that you can purchase via our Services will be as stated in our Services at the time you place the order, except in the case of obvious error. The charge is inclusive of all sales taxes and other charges. Depending on which bank you use, additional charges may be issued by your bank; we have no control over this and accept no liability in relation to the same. If you are unsure whether you will be subject to such additional charges, then you should check with your bank before making a purchase. We accept payment via our payment processing partners by credit card, debit card, carrier billing, and any other payment method we expressly authorize during the payment process. Our payment processing partners may have their own terms and conditions, and you should ensure you agree with these prior to making any payment. If your transaction with our payment processing partners is not successful, then your purchase will not be fulfilled. Upon the completion of a successful payment transaction, then your purchase will be fulfilled to you as soon as possible; we will endeavor to fulfill your order immediately at the point of purchase.

5. User Conduct and Content

5.1 You must comply with the laws that apply to you in the location that you access our Services from. If any laws applicable to you restrict or prohibit you from using our Services, you must comply with those legal restrictions or, if applicable, stop accessing and/or using our Services.

5.2 You promise that all the information you provide to us on accessing and/or using our Services is and will remain true, accurate, and complete at all times.

5.3 Information, data, software, sound, photographs, graphics, video, messages, tags, usernames, or other materials may be sent, uploaded, communicated, transmitted, or otherwise made available via our Services by you or another user (“Content”) is subject to the Content Standards and other terms in our Terms of Service. In addition to such terms you agree that you will not:

  1. Sell, transfer or try to sell or transfer a Grandie Account with us or any part of a Grandie Account, Virtual Currency and/or Virtual Goods;
  2. Disrupt the normal flow of a game or otherwise act in a manner that is likely to negatively affect other players’ ability to compete fairly when playing our games or engaging in real-time exchanges;
  3. Use our Services to cheat or design or assist in cheating (for example, by using automated means or third-party software to play), or to otherwise circumvent technological measures designed to control access to, or elements of, our Services, or to do anything else that a reasonable person is likely to believe is not within the spirit of fair play or these Terms; or
  4. Use our Services in any other way not permitted by these Terms.

5.4 We take the following steps to help keep our Services safe and fun for our players:

  1. We use appropriate tools and procedures to proactively monitor Content across our Services. For example, all in-game chat functions use automated language filters to exclude offensive language, and our community forums are proactively monitored by human moderators.
  2. All in-game chat functions have reporting functionality, enabling players to report inappropriate Content to us. For more information on how to report inappropriate Content, see here.
  3. We take timely action on reports from players about inappropriate Content across our Services (such as usernames, profile photos, and forum posts).

6. Playing our Games with Other Users

6.1 Some of our games allow you to play against an opponent or to play socially with other users. You may be able to:

  1. Choose to play against another user or to play socially with another user whom we select for you, or
  2. Play against, or play socially with, one of your contacts on a platform or social network which you have allowed our games to interact with. Some of our games may also allow you to search for your friends and family (for example, by email address) in order to find them to play against or play socially with. We may also display the names of your past opponents so that you can easily find them to play again.

6.2 Where we select another user or opponent for you, or group you with other users for a game mode, we may either select at random or use such criteria as we see fit in order to make these selections (for example, your past scores, your country, or the level you have reached in the game or your other gameplay activity).

6.3 By accessing and/or playing our games you agree that your display name, scores, avatar, country location, online/offline status, and other related details may be used and displayed in any and all media (whether it exists now or in the future), for any purpose, in perpetuity, without any payment to you, including (without limitation) to other users in our games or within our marketing.

6.4 Some of our games may include functionality that may allow you to participate in text with other users. You may be able to participate in text chat with other players, send messages to customer services, or publicly on our forums.

7. Your Breach of These Terms

7.1 Without limiting any other remedies or any other paragraph of these Terms or our Terms of Service, if we reasonably believe that you are in material breach of these Terms (including by repeated minor breaches), we reserve the right to take any of the following actions, whether individually or in combination, and either with or without notice to you:

  1. Delete, suspend, and/or modify your account or parts of your account;
  2. Otherwise suspend and/or terminate your access to our Services;
  3. Modify and/or remove any Virtual Currency or Virtual Goods that may be associated with your account;
  4. Reset and/or modify any game progression or benefits and privileges associated with your account, such as any level, leaderboard position, or score you have reached in our games.

7.2 You agree to compensate us, according to applicable law, for all losses, harm, claims, and expenses that may arise from any breach of these Terms by you.

7.3 If you think that a decision to suspend, modify, or delete your account was taken wrongly, please contact us at privacy@grandpad.net. We will restore any Virtual Content and/or game features if we have good cause to believe our actions were not sufficiently justified.

7.4 We will notify you if we decide to terminate or suspend any license we have granted to you under these Terms unless:

  1. We are reasonably unable to notify you due to technical limitations;
  2. We are terminating or suspending it to comply with a legal obligation which does not include a prior notice obligation;
  3. Notification is not possible due to a legal obligation to take immediate action; or
  4. We reasonably believe that providing notice is likely to materially harm a third party.

8. Availability of the Services

8.1 We do not guarantee that any of our Services will be available at all times or at any given time, or that we will continue to offer all or any of our Services for any particular length of time. We may change and update our Services without notice to you. We make no warranty or representation regarding the availability of our Services and reserve the right to modify or discontinue the Services in our sole discretion without notice, including, for example, ceasing a game or other Service for economic reasons due to a limited number of users continuing to make use of that game or other Service over time, for technical reasons (such as technical difficulties experienced by us or on the internet), or to allow us to improve user experience. You acknowledge and agree that any or all of our Services may be terminated in whole or in part at our sole discretion without notice to you. You assume any and all risk of loss associated with the termination of our Services.

9. Intellectual Property

9.1 You acknowledge that all copyright, trademarks, and other intellectual property rights in and relating to our Services (other than Content) is owned by or licensed to us.

9.2 Whilst you are in compliance with these Terms, we grant you a non-exclusive, non-transferable, personal, revocable limited license to access and/or use our Services (but not any related object or source code) for your own personal private use, in each case provided that such use is in accordance with these Terms. You agree not to use our Services for anything else. These Terms also apply to any update or patches which we may release or make available for any of the Services and any such update or patch will be deemed part of the Services for the purposes of these Terms.

9.3 YOU ACKNOWLEDGE AND AGREE THAT, OTHER THAN THE LICENSE GRANTED TO YOU BY THESE TERMS, YOU WILL HAVE NO OWNERSHIP OR PROPERTY INTEREST IN ANY OF OUR SERVICES, INCLUDING WITHOUT LIMITATION ANY GRANDIE ACCOUNTS OR ANY VIRTUAL CONTENT. You must not copy, distribute, make available to the public, or create any derivative work from our Services or any part of our Services unless we have first agreed to this in writing.

9.4 In particular, and without limiting the application of paragraph 10.3, you must not make use or available any cheats or technological measures designed to control access to, or elements of, our Services, including providing access to any Virtual Content, whether on a free of charge basis or otherwise.

9.5 You must not copy, distribute, make available to the public or create any derivative work from any Content belonging to any other player of our Services. If you believe that your copyright or other intellectual property rights are being infringed by another user of our Services, please contact us at privacy@grandpad.net or the contact us form.

10. Entire Agreement

10.1 These Terms and any documents referred to herein contain the whole agreement between us and you and supersede any prior or contemporaneous agreements, terms, or conditions, written or oral, whether implied by statute or common law, in respect of the Services. If you do not comply with these Terms, and we do not take action immediately, this does not mean we have given up any rights that we may have (such as taking action in the future). If any part of these Terms is held to be invalid, unlawful, or unenforceable, then that part of the Terms will be deemed to be deleted and the rest of the Terms will continue to be valid and enforceable.

10.2 In the event of any conflict between these Terms and any other terms (such as our Privacy Policy, Terms of Service or any of our game rules), these Terms shall prevail.

10.3 No part of these Terms shall be enforceable by any person who is not a party to these Terms.

Copyright © 2024 by GrandPad, Inc. All rights reserved.
Last revised: October 10, 2024.

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